ExitRight® Employee Exit Interviews
The #1 Employee Exit Interview
Our ExitRight employee exit interview solution allows you to collect, view, and understand your employee exit data efficiently so you can improve retention and reduce turnover.
Why Outsource
Exit
Interviews?
The ExitRight Process
Let HSD Metrics do the heavy lifting!
When you choose ExitRight for your exit interviews, you’re letting us do the work. Rather than expecting your already busy HR department to track down previous employees to request an exit interview, we contact them directly. You simply provide their contact information, while we handle interviewing and data collection.
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Benefits of Outsourcing with HSD Metrics:
- Fully outsourced: Gain critical insights without increasing your workload. The entire service is outsourced, including communication with employees, data collection, and reporting.
- Customized to meet your needs: Our expert team customizes your survey solution based on your needs. Questions and findings are compiled to meet your specific demographic and organizational reporting needs.
- Candid & Accurate Feedback: Gain accurate, actionable insights because employees often feel more comfortable providing candid and accurate feedback to someone not in the organization.
- Multi-lingual Capability. We can provide a survey solution for nearly any language.
- Multiple Collection Methods: Drastically increase completion and insights while decreasing the time to gain insights with options for multiple collection methods including email, phone, and direct mail.
- Comprehensive insights from both quantitative data and verbatim comments.
- Red flag alerts. Unethical and illegal activity alerts right to your inbox, as soon as they are reported.
- Our analytics portal displays findings for all data gathered, external benchmarks, and commentary while also providing you comparison charts, data filtering, and the ability to download the reports.
- Benchmarking capability with our database of millions of survey results across several industries.
Easy Start & Exceptional Value – No expensive licensing, training, or long-term contracts to sign us as your vendor.
Interactive Dashboard and HSD Insights Reports
Our Interactive Dashboard is a visual and interactive experience that delivers the essential insights you need to help increase employee retention and engagement.
The dashboard is built with interactive demographic and survey result cards allowing you to drill down and discover outliers with ease. Dashboard views are easily downloadable and can be shared in multiple formats and channels.
- Select the time period
- Filter on key demographics
- Download the report
- Share with your team and leadership
Past respondent commentary examples
Trusted Exit Interview Vendor
With over 4 million employees surveyed from more than 400 organizations over the past 30 years, there’s a reason why today’s top global brands choose us. Understanding what makes employees productive, engaged and happy is important.
Take the next step.
ExitRight Employee Exit Interview FAQs
General
How do you suggest we use the data once you have it?
Over 80% of our clients report that if they are reviewing and distributing the data 1x per month that it creates the necessary action for change that results in lower turnover. We also provide you with our complimentary Action Planning Guide for proven actions you can take in order to help solve your retention problems.
Many of our clients discover that they lose a significant amount of employees within their first 30-90 days of employment. In order to create change, our clients use their ExitRight data and then pair that by using our new hire survey – StartOffRight – to measure the effectiveness of those changes to prevent possible recurring employee churn.
In order to better understand whether or not the implementations you’re putting in place are helping to solve your retention problems, we suggest you sync ExitRight with our new hire solution – StartOffRight for a more complete understanding of your employee engagement health.
What types of companies do you work with?
What are your methods of gathering exit interview information?
We offer respondents the ability to complete their interviews online or from any mobile device, which is our most efficient and cost-effective method. We also offer options for respondents to complete the interview by phone with a live interviewer or by paper for employees lacking email addresses.
Describe your capabilities for extending interviews in languages other than English and/or outside of the US
What is your average response rate for participation in interviews?
Interview Design
How is your employee exit interview typically designed?
How many questions are typically asked during the interview?
Do you have a database of standard questions?
We do offer customization of the questions, however, for best results and to make sure the industry benchmarks remain relevant, we recommend as little deviation from those standard questions as possible.
Are we able to draft our own list of questions or add to the questions your company provides?
As part of the setup, we will provide you with our survey that has been developed during our more than 30 years of learning alongside industry-leading thinkers in regards to retention and employee engagement.
We also know that you know your people may have other data sets that you need to match the exit data to so we allow for plenty of customization. The more customized your questions are then the less relevant the benchmark data could become, but we help you figure all of that out before implementation.
Interview and Survey Process
Is the interview/survey conducted while the employee is still employed? If not, once the employee has left, how long until the interview/survey is initiated/sent?
Once the exiting employee’s data file has been uploaded to our system, we generate a unique Participant ID# for each exiting employee. Once the ID has been set up in our system, we immediately begin sending email notifications to the exiting employee’s work and personal email addresses, if provided (upon the last day of employment, notifications are no longer sent to their work email addresses).
Email notifications will continue to be sent to the respondent’s personal email address every 3 days for 6 weeks, or until the interview has been completed.
Describe how and when the employee is notified of the interview/survey?
If the respondent’s contact information and demographics are manually entered into the portal by an administrator of the account, then the participant IDs and email notifications will be sent immediately to employees.
For employees whose information is sent to us in a term list data file, it usually takes up to 48 hours to generate a unique Participant ID. Once the IDs have been set up in our system, we begin sending email notifications to both work and personal email addresses, if that contact information is available.
What role does the manager have in the process to inform and notify the employee of the exit interview process?
Does the employer need to obtain a release from the employee to allow information to be shared?
What is the process for escalating critical information as it is discovered during the interview process?
For instance, if a respondent’s answer states that they witnessed any illegal/unethical behavior, you will be sent an email instantly so that you can take the necessary next steps as quickly as possible.
We give respondents the option to provide their name if they’d like to be contacted by HR, or we can make it mandatory to provide their name when issues are shared depending on the account preferences.
What data or information is required from our company and at what frequency?
We are typically sent a list of names to survey once or twice a month, depending on your organization’s rate of turnover.
Results / Data
How are the results of the exit interview summarized?
You have the ability to download all survey results in order to perform your own analysis and integrate the data into other systems.
We can also provide you with customized reports as well that can be saved and populated on your site.
Do you offer comparative benchmarking information with other similar companies or companies in your client base?
- Healthcare
- Banking/Financial
- Industrial/Manufacturing/Distribution
- Professional Services (recruiting, technology, software, security, research, biotech & pharmaceuticals, broadcasting/publishing, legal services, and management services)
- Real Estate/Property Management/Construction
- Retail/Hospitality
- Education
- Utilities/Energy
- Non Profit
How We Work
Get Started
- Define the purpose of the survey.
- Our experts will customize your questionnaire based on your needs.
- Select the collection methods such as web surveys and phone interviews.
- Determine demographic and reporting groups.
- Choose anonymity protections.
- Create internal communications to present the survey to employees and promote their participation.
- Export employee contact information, specifically email addresses, to HSD Metrics to ensure data accuracy.
Implement the Survey Solution
- Employees will receive a communication from HSD Metrics with passwords to access the survey and reminders to complete the survey.
Access & Analyze Your Data
- You can access employee data immediately with our 24/7 instant on-line reporting system. You will be able to view quantitative data, improvement priorities and precise comments as they are submitted.
- Data is analyzed by HSD Metrics and you will receive a variety of reports that include an executive summary, data sets for all reporting and demographic groups, improvement priorities and commentary sorted by theme.
- You will also receive external benchmarks or norms, internal and historical comparisons to help observe parallels and outliers in your organization’s survey results.
- After you have your data, HSD Metrics will provide employee communication and feedback materials to assist you in implementing changes based on your discoveries.
- Take advantage of HSD Metrics’ action planning website and customized feedback approaches.