Healthcare Employee Surveys & Exit Interviews

Transforming Recruitment, Engagement, Performance, and Retention in Healthcare

With over 30 years of experience, HSD® Metrics has empowered healthcare organizations across the United States with deeper insights into their workforce through advanced technology, data analytics, and robust research methodologies.

Our business is dedicated to healthcare, encompassing hospitals, in-home care, and ancillary organizations. Our expertise helps to reduce turnover costs and enhance employee retention. Today, our dedicated team supports over 20% of Becker’s Largest Hospital and Healthcare Systems in the USA, driving impactful change and fostering healthier work environments.

Trusted by Leading Healthcare Providers: Prospect Medical, Cleveland Clinic, HCA Healthcare, and many more.

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Trusted Healthcare Partners

With over 4 million employees surveyed from more than 400 organizations over the past 30 years, there’s a reason why today’s top healthcare brands choose us. Understanding what makes employees productive, engaged and happy is important.

World-Renowned HR Solutions for Healthcare

We listen to the changing needs of our healthcare clients and adjust as needed. Our team works with you to adapt our proven products to your unique needs.

Integrated EXM
Managed Service Model

Transform your employee listening with comprehensive support, full outsourcing, and post-survey action planning. Our integrated approach supports feedback across the entire employee lifecycle, resulting in reduced administrative burden, accelerated timelines, cost savings, and powerful ROI. We do all of this at 1/2 the cost per employee.

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360˚Right®
Leadership Assessments

Our 360° Feedback tool captures the entire view of important skills, knowledge, attitudes, and behaviors from multiple sources: supervisors, direct reports, peers and others. Through a comprehensive understanding of how others view an individual, an effective action plan is created to tackle that person’s specific challenges.

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ExitRight®
Exit Interviews

Determining why employees leave your organization helps you uncover the most critical opportunities for employee engagement. Our nearly 30-year ExitRight solution features our Employee Exit Interview which gathers the most honest, detailed, and valuable feedback. See how ExitRight can help your org.

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StayRight®
Stay Interviews

Reduce turnover with StayRight. This comprehensive stay interview solution utilizes a proven process to identify and address employee concerns before they become problems. StayRight leverages the power of stay interviews, a rising star in retention strategies, to keep your workforce happy and engaged.

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SurveyRight®
Engagement Surveys

Motivate your employees by uncovering targeted opportunities for improvement. SurveyRight, our employee engagement solution, utilizes a comprehensive questionnaire to pinpoint areas where you can boost engagement within your workforce, leading to a more satisfied and productive team.

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StartOffRight®
New Hire Surveys

Reduce onboarding costs & boost productivity. Features include feedback questionnaires to gain insights into new hires, facilitating a smoother integration and ultimately a more productive and engaged workforce. StartOffRight helps you get your new hires up to speed faster, minimizing onboarding time.

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*Our solutions can be used in tandem with one another, or ala carte, providing you the maximum amount of customization and effectiveness.

Healthcare Testimonial

“Management above supervisor can be very demeaning. There are managers that don’t speak to you. Some are not approachable and will appear bothered if you approach them. They reprimand you for talking but they will carry on 15-20 minute conversations with each other. You can hear managers using profanities, discussing other employees and problems or just flat out talking about non work related issues on daily basis.”

“Unfortunately I think that you may have taken someone who was a good subordinate and moved them into a leadership role. He has built layers between him and the staff to go through. His interpretation of company policy is skewed to what should NOT be expected. He has a small system running less than 1000 calls annually but has two supervisors, a schedule person, a uniform person, etc. There are many things missing from the service that is a state rule – he doesn’t understand that EMR is a state requirement.”

“I believe that I was a victim of an aggressive, ambitious manager who saw me as a threat to her pursuit of power. I believe that she instigated my forced “retirement”, which is the “messaging” that is being given to patients and coworkers alike. I am certain that a competent attorney would surely see much of the motivation to my job elimination as the result of discriminatory ageism (I am nearly 65).”

“12-14 hour days because there was no support for staffing, and the hospital keeps taking patients through the ED no matter how it impacts other departments. Constantly holding patients under anesthesia in the OR because of the lack of beds on the floor and inability to move patients out of PACU, or even move our recovering patients to the overflow area in MY department (recovery). The space is monopolized by the CCO to house ER patients waiting for beds on the floor, upwards of 3 days. VERY POOR patient care and definitely impacts patient satisfaction, which the CEO demands we meet. It’s a no-win situation.”

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HR Outsourcing & Data Analytics for Healthcare

Our healthcare surveys and online portal give you:

Multiple methods for survey completion: phone, web or mail.
Expert-designed surveys that encourage complete and unfettered answers.
Constant access to the online portal.
Instant notifications for red flag words and topics.
Frequent word clouds to identify recurring issues and concerns.
Formatted for easy interpretation and data filtering.

Benefits of Outsourcing with HSD Metrics:

Fully outsourced: Gain critical insights without increasing your workload. The entire service is outsourced, including communication with employees, data collection, and reporting.
Customized to meet your needs: Our expert team customizes your survey solution based on your needs. Questions and findings are compiled to meet your specific demographic and organizational reporting needs.
Candid & Accurate Feedback: Gain accurate, actionable insights because employees often feel more comfortable providing candid and accurate feedback to someone not in the organization.
Multi-lingual Capability. We can provide a survey solution for nearly any language.
Multiple Collection Methods: Drastically increase completion and insights while decreasing the time to gain insights with options for multiple collection methods including email, phone, and direct mail.
Comprehensive insights from both quantitative data and verbatim comments.
Red flag alerts. Unethical and illegal activity alerts right to your inbox, as soon as they are reported.
Our analytics portal displays findings for all data gathered, external benchmarks, and commentary while also providing you comparison charts, data filtering, and the ability to download the reports.
Benchmarking capability with our database of millions of survey results across several industries.
Easy Start & Exceptional Value – No expensive licensing, training, or long-term contracts to sign.

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Complete the form to get in touch with one of our experts. We’ll show you how you can use our exit survey tools to continuously sharpen and empower your insights.

Healthcare Employee FAQs

General

How do you suggest we use the data once you have it?

Once you’ve identified your hotspots, you will want to turn that insight into action. The framework we use is Feedback-Analysis-Action-Evaluate-Adjust which is part of our Action Planning Guide.

Over 80% of our clients report that if they are reviewing and distributing the data 1x per month that it creates the necessary action for change that results in lower turnover. We also provide you with our complimentary Action Planning Guide for proven actions you can take in order to help solve your retention problems.

Many of our clients discover that they lose a significant amount of employees within their first 30-90 days of employment. In order to create change, our clients use their ExitRight data and then pair that by using our new hire survey – StartOffRight – to measure the effectiveness of those changes to prevent possible recurring employee churn.

In order to better understand whether or not the implementations you’re putting in place are helping to solve your retention problems, we suggest you sync ExitRight with our new hire solution – StartOffRight for a more complete understanding of your employee engagement health.

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What types of companies do you work with?

Over the course of the past 30 years, we have developed a core set of questions that are adapted, along with our benchmarks, to each industry. We also adapt our model to different size companies. We work with clients of all sizes across the US as well as globally, with as few as 200 employees to as large as 300,000 employees. Typically, when we process about 500 names per client for ExitRight, or in combination with our other solutions, our clients see a 10x return on investment.

What are your methods of gathering exit interview information?

Multiple methods are the key to better response rates. This is why we offer email, phone, mail, and text options. A combination of these options is typically best.

We offer respondents the ability to complete their interviews online or from any mobile device, which is our most efficient and cost-effective method. We also offer options for respondents to complete the interview by phone with a live interviewer or by paper for employees lacking email addresses.

Describe your capabilities for extending interviews in languages other than English and/or outside of the US

Online interviews can be easily translated to any other language for an additional fee. We have in-house phone interviewers that speak both Spanish and French and we use translators for non-English calls outside of the US.

What is your average response rate for participation in interviews?

When our best practices are followed, participation rates average 65-70% when two or more methods of completion are used.

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