Privacy Policy

HSD Metrics LLC (“HSD Metrics”, “we,” “us,” “our”, “HSD“) respects your privacy and values your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our website or throughout your participation in HSD Metrics Surveys (the “Services”) provided to you. Please be sure to read this entire Privacy Statement before participating.

In particular, this website and the information and content contained therein (the “Website”) allows you to use HSD Metrics Services made available to you by your current (surveys) or former (exit interviews) employer. The Websites’ purpose is to provide you with a means of participating in the Services. Your participation in the Services and use of this Website are voluntary and based on your eligibility as determined by your current or former employer.

EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Framework

HSD Metrics LLC complies with EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. HSD Metrics LLC has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. HSD Metrics LLC has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

This statement addresses employees of our clients residing in the UK, EU, or Switzerland whose data we may receive from our clients. When HSD Metrics receives client personal data for processing according to their instructions, we are acting as an agent for our client and do not provide notice to individuals regarding the collection and use of their personal data. Our clients remain responsible for providing notice, if and to the extent they believe such notice is necessary under UK, EU, or Switzerland law.

Your Information

HSD Metrics receives your contact information (such as your name, work and/or personal email address, postal address, etc.) along with other information (such as country, region, job function, etc.) regarding how to aggregate and compile the results of completed surveys or exit interviews from your current or former employer. HSD Metrics will not release any contact information that has been provided to us without your permission. Some areas of the survey or exit interview may require you to submit information in order for you to participate in a particular response. You are informed of such request when such information is required.

HSD Metrics may also maintain a record of any communication you have with us (via email, phone, or otherwise).

Information about you will be processed by HSD Metrics employees or those contracted to assist HSD Metrics in managing and administering the Services in the United States or European Union as contracted by your current or former employer.

Use of Your Information

HSD Metrics uses your information solely for the purpose of contacting you to participate in a survey or exit interview and aggregating results of your responses. No one other than HSD Metrics and individuals with whom HSD Metrics contracts with to perform functions on our behalf, such as supporting our systems infrastructure and web hosting operation and the sponsor of the website (your current or former employer) has access to the findings.

Except as otherwise stated, HSD Metrics may use information gathered from respondents to improve our quality and functionality of services, the content of our Website, and for our analysis. As HSD Metrics removes the elements of your information that could identify you, HSD Metrics may use and disclose the resulting “de-identified” or aggregated information without restrictions.

For example, HSD Metrics may create de-identified, statistical and aggregate data results for research purposes and for reporting to your current or former employer.

HSD Metrics may at times employ or contract individuals to perform functions on our behalf, such as supporting our systems infrastructure and web hosting services. Of those who assist HSD Metrics in managing and administering the Services, HSD Metrics will require such parties to protect and govern the use of the information about you according to this Privacy Statement and other requirements that HSD Metrics places upon them. Contractors are not allowed to use your information except for the sole purpose of providing the contracted services.

HSD Metrics will not sell or otherwise give information about you to other parties for their marketing purposes. If we were to engage in any onward transfers of your personal data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized, we would provide an individual with an opt-out choice to limit the use and disclosure of their personal data.

In connection with the sale, assignment, or other transfer of the business of our Services or Websites, HSD Metrics may transfer the information about you, in which case HSD Metrics will require any such buyer or acquiring party to agree to treat the information in accordance with this Privacy Statement and use it for similar purposes.

We may also be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

We may use your contact information for quality control purposes to verify completion of the survey or exit interview or to request your participation in a survey to assess the quality of our products and services.

Managing Information about You

HSD Metrics is committed to accurately maintaining your personal information. Although we cannot guarantee that your personal information will be 100% accurate at all times, we will take reasonable steps to correct personal information that is properly identified as incorrect.

By participating in and providing responses to a survey requested by your current or former employer you are consenting to HSD Metrics having your personal data.

If you need to update or correct your personal information, please contact your current or former employer that provided your data.

HSD Metrics will retain the personal data provided by your current or former employer as well as your survey responses until requested by your current or former employer or you to erase the data.

With respect to any of your personal data HSD Metrics has, you have the following rights:

Data access rights
Right to restrict processing
Right of Rectification
Right to Erasure (Right to be Forgotten)
Right to object to processing
Right to withdraw consent; and
Data portability rights

Should you want to exercise any of the above rights please contact us as indicated below. Alternatively, if your request is for the right to be forgotten as it relates only to our use of cookies you can achieve this by clearing the cookies in your browser settings.

You may also cancel your participation in our Services by contacting HSD Metrics.

Website Techniques

As you use the Websites, your browser and other devices communicate with the servers involved to coordinate the interactivity and content of your responses. Those servers (which include those operated by HSD Metrics and of our web hosting provider) keep records of your interactivity and content to assist HSD Metrics in managing and improving the utility of the Websites, and to conduct research and analysis on the use of our Services and tools.

The types of such interactive information include your Internet protocol (IP) addresses, browser types, URL’s of referring hyperlinks (i.e., if you clicked through to a page in our Website), and related web usage information.

The information is stored in web server logs and also in web cookies kept on your computer or mobile device, which are then transmitted back to our Websites or those of our third party web hosting service providers by your computer or other device. These servers may be operated and the cookies managed by us and/or third party web hosting service providers.

We use cookies to store your user id and to then authenticate you to the protected portions of the Websites, to analyze how the Websites are accessed and used, and to help HSD Metrics tailor our services to our participants. Our third party web hosting service providers may also use cookies for these purposes. Acceptance of cookies by your browser is required for the correct functioning of the Websites.

A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account, your preferences, and your use of the Websites. Some cookies contain serial numbers that allow HSD Metrics to connect your website activity with other information HSD Metrics stores about you or as it relates to your use of the Websites.

Some cookies are temporary, whereas others may be configured to last longer. “Session” cookies are temporary cookies used for various reasons in the Websites, such as to unlock the Websites to you once you have been authenticated and to identify you as you use the various features. Your browser usually erases session cookies once you exit your browser.

“Persistent” cookies are more permanent cookies that are stored on your computer or mobile device even beyond when you exit your browser. We use persistent cookies for a number of purposes, such as retrieving certain information you have previously provided (e.g., your user id if you asked to be remembered), and storing your preferences (e.g., e-mail subscriptions, how you like to display the Website).

We and our third party web hosting service providers, use cookies and other technical means to record other interactivity information about the use of the Website and to analyze those records for those purposes.

For more information on how we use cookies on our website, refer to our Cookies Policy.

Links to Other Websites

Our Websites may contain links and references to other websites. Our Privacy Statement does not apply to such websites. We encourage you to become familiar with the privacy practices of the other websites that you use.

Disclosures/Onward Transfer

We may provide access to information about you to service providers that are not affiliates of HSD Metrics, but will do so only: (i) to those contracted or employed to support our business (such as supporting our systems infrastructure, operations, etc.), in which case we will require those contracted or employed to assist HSD Metrics in managing and administering the Services to agree to treat the information according to terms consistent with the Website privacy statement and use it for specified purposes; (ii) in connection with the sale, assignment, or other transfer of the business of this Website to which the information relates, in which case we will require any such buyer to agree to treat the information in accordance with the Website privacy statement and use it for similar purposes; (iii) to respond to law enforcement requests or where required by applicable laws, court orders, or government regulations; or (iv) to your current or former employer. In such cases HSD Metrics will enter into a written agreement with the contractor requiring them to provide protections consistent with the Data Privacy Framework and HSD Metrics’ Privacy Policy. Should HSD learn that a contractor to which personal data has been accessed is using or disclosing personal data in a manner contrary to this Policy, HSD Metrics will take reasonable steps to prevent or stop the use or disclosure. In cases of onward transfer to third parties of data of UK, EU or Swiss individuals received pursuant to the Data Privacy Framework, HSD Metrics is potentially liable.

Security

We take reasonable steps to protect information about you in our possession and control, such as for information associated with the Websites, and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

Information about Children

Other than those specifically designed for teens, our Services are not intended for use by anyone under the age of 18.

Your California Privacy Rights

Other than If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/privacy-laws.

Privacy Notice for California Residents

This Privacy Notice for California Residents supplements the information contained in our privacy policy above and applies solely to all visitors, users, and others who reside in the State of California (”consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, our website has collected the following categories of personal information from its consumers within the last twelve (12) months:

Category A: Identifiers

Examples: A real name, Internet Protocol address, email address, or other similar identifiers.

Collected: YES

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

Collected: NO

Category C: Protected classification characteristics under California or federal law.

Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

Collected: YES

Personal information does not include:

Publicly available information from government records.
De-identified or aggregated consumer information.
Information excluded from the CCPA’s scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

Directly from you. For example, from forms you complete on our website.
Indirectly from you. For example, from your past employer.

Privacy Complaints

In compliance with the EU-U.S. Data Privacy Framework Principles, HSD Metrics LLC commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact HSD Metrics LLC at:

HSD Metrics LLC
PO Box 950161
Louisville, KY 40295
1-877-439-9315
info@hsdmetrics.com

HSD Metrics LLC has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, HSD Metrics commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of human resources data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF in the context of the employment relationship

If your complaint is not satisfactorily addressed, and your inquiry or complaint involves human resource data, you may have your complaint considered by an independent recourse mechanism. You can submit a complaint directly to your local data protection authority (i.e., EU/EEA Member State data protection authority; UK Information Commissioner’s Office (ICO) or Gibraltar Regulatory Authority (GRA); or the Swiss Federal Data Protection and Information Commissioner).

If your DPF complaint is not resolved through the above channels, under -certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2

HSD Metrics LLC is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Contacting Us

If you have any questions or concerns about this privacy statement or the practices of this Website, you may contact:

HSD Metrics LLC
PO Box 950161
Louisville, KY 40295
1-877-439-9315
info@hsdmetrics.com

Updates to Our Privacy Statement

This Privacy Statement was last updated on November 22, 2023 and became effective at that time. As HSD Metrics updates this Privacy Statement, we will post the revised statement on the Website. Please check back periodically.

Limitation on Scope of Principles

Our strict adherence to these privacy principles may be limited to the extent required to meet legal, governmental, national security, or public interest obligations.

Cookies Policy

Generally the HSD Metrics websites use cookies to distinguish you from other users of the HSD Metrics websites. This helps us to provide you with a good experience when you browse the HSD Metrics websites and also allows us to improve it.

The cookies we may use on the HSD Metrics websites may be categorized as follows:

Strictly necessary
Performance
Functionality

Some cookies may fulfill more than one of these purposes.

‘Strictly Necessary’ cookies let you move around the HSD Metrics websites and use essential features like secure areas. Without these cookies, we cannot provide the requested services.

We use these Strictly Necessary cookies to:

Identify you as being logged in to the HSD Metrics websites and to authenticate you
Make sure you connect to the right service on the HSD Metrics websites when we make any changes to the way it works
For security purposes

Accepting these cookies is a condition of using the HSD Metrics websites, so if you prevent these cookies we can’t guarantee how the HSD Metrics websites or the security on the HSD Metrics websites will perform during your visit.

‘Performance’ cookies collect information about how you use the HSD Metrics websites e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how the HSD Metrics websites works, understand the interests of our users, and measure the effectiveness of our advertising.

We use Performance cookies to:

Carry out web analytics: Provide statistics on how the HSD Metrics websites is used
Obtain data on the number of users of the HSD Metrics websites that have viewed particular pages
Help us improve the HSD Metrics websites by measuring any errors that occur
Test different designs for the HSD Metrics websites

Some of our performance cookies are managed for us by third parties.

‘Functionality’ cookies are used to provide services or to remember settings to improve your visit.

We use ‘Functionality’ cookies for such purposes as:

Remember settings you’ve applied such as layout, text size, preferences and colors
Remember if we’ve already asked you if you want to fill in a survey
Remember if you have engaged with a particular component or list on the HSD Metrics websites so that it won’t repeat
Show you when you’re logged in to the HSD Metrics websites

Some of these cookies are managed for us by third parties.