ExitRight® Employee Exit Interviews
The #1 Employee Exit Interview
Our ExitRight® employee exit interview solution allows you to collect, view, and understand your employee exit data efficiently so you can improve employee retention and reduce turnover. All in our user-friendly software, with support and advisory.
ExitRight® Exit Interview Strategies
ExitRight’s employee exit interview process offers a faster path to resolving your turnover issues.
Red Flag Alerts
Benchmarking
Real-time notifications of unethical and illegal activity, sent directly to your inbox. Protect your organization and maintain a strong ethical culture.
Comprehensive In Scope
Easy Start
No expensive licensing, training, or long-term contracts to sign. Get your organizations exit interview strategy off the ground quickly.
Web, Paper/Mail & Phone
Maximize survey response rates and data integrity through flexible response mechanisms. Participation rates average 65-70% when two or more methods of completion are used.
Exceptional Value
Pricing is customized based on exit interview volume and delivery method. For a typical 800-exit organization, the annual cost is often less than replacing two employees.
Why Outsource Exit Interviews?
The ExitRight Process
Streamline Your Exit Interview Strategy
When you choose ExitRight for your exit interviews, you’re letting us do Outsourcing your exit interviews with ExitRight frees up your HR team’s valuable time, allowing them to focus on core retention strategies. We take care of everything, from contacting departing employees to conducting interviews and collecting data. This streamlined process ensures you gain valuable insights that can directly impact your employee retention rates.
Proud Member of:
The ExitRight Process: Streamlined for Maximum Efficiency and Employee Retention Insights:
- Fully Outsourced: Gain critical employee feedback without straining your resources. We manage the entire process, including communication, data collection, and reporting.
- Customized for Your Employee Retention Strategy and Goals: Our team tailors the survey to your specific needs, ensuring you capture the most relevant data for driving retention efforts.
- Candid & Actionable Feedback: Employees often feel more comfortable providing honest feedback to a neutral party. ExitRight facilitates the collection of candid and accurate insights, paving the way for improved retention strategies.
- Multi-lingual Capability: Reach employees across diverse language barriers. We offer surveys in numerous languages, ensuring you gain valuable feedback from your entire workforce.
- Multiple Collection Methods: We offer various methods for gathering employee feedback (email, phone, direct mail), increasing completion rates and delivering comprehensive insights faster. This allows you to act swiftly and retain valuable employees.
- Comprehensive Insights: Gain a complete picture with quantitative data and insightful employee comments. This empowers you to identify trends and develop data-driven strategies for retention improvement.
- Red Flag Alerts: Unethical or illegal activity is immediately flagged and reported to your inbox, allowing for prompt investigation and mitigation. This fosters a safer workplace which can contribute to employee retention.
- Interactive Dashboard & Reporting: Our platform displays findings, industry benchmarks, and expert commentary in a user-friendly format. You can access comparison charts, data filtering options, and downloadable reports to easily track trends and make informed decisions that can enhance employee retention.
- Benchmarking Capability: Gain valuable comparative insights from our database of millions of survey results across various industries. This allows you to see how your retention rates stack up against competitors.
- Easy Start & Exceptional Value: No expensive licensing fees, training costs, or long-term contracts. Partnering with HSD Metrics is a cost-effective way to gain valuable insights and improve employee retention.
Interactive Dashboard & HSD Insights Reports: Visualize Your Path to Higher Retention
Our interactive dashboard provides an engaging visual experience that delivers essential insights for driving employee retention and engagement.
Drill Down & Discover: The dashboard features interactive demographic and survey result cards, allowing you to easily delve deeper and identify areas influencing turnover.
Data at Your Fingertips: Dashboard views can be downloaded and shared with key stakeholders in various formats.
Automatic Email Alerts: Keep your team informed! Configure automatic email notifications (HSD Insights) to deliver key retention-focused insights to leadership, managers, and other relevant parties on a regular basis.
- Select the time period
- Filter on key demographics
- Download the report
- Share with your team and leadership
Trusted Exit Interview Vendor
Over the the past 30 years HSD Metrics has been the trusted choice for top global brands seeking to understand what drives employee productivity, engagement, and ultimately, retention. Over 400+ organizations have surveyed more than 4 million employees using ExitRight® to handle their employee retention strategies.
How We Work
→ Getting Started
- Define the purpose of the survey.
- Our experts will customize your questionnaire based on your needs.
- Select the collection methods such as web surveys, email, phone and sms interviews.
- Determine demographic and reporting groups.
- Choose anonymity protections.
- Create internal communications to present the survey to employees and promote their participation.
- Export employee contact information, specifically email addresses, to HSD Metrics to ensure data accuracy.
→ Implement the Survey Solution
- Employees will receive a communication from HSD Metrics with passwords to access the survey and reminders to complete the survey.
→ Access & Analyze Your Data
- You can access employee data immediately with our 24/7 instant on-line reporting system. You will be able to view quantitative data, improvement priorities and precise comments as they are submitted.
- Data is analyzed by HSD Metrics and you will receive a variety of reports that include an executive summary, data sets for all reporting and demographic groups, improvement priorities and commentary sorted by theme.
- You will also receive external benchmarks or norms, internal and historical comparisons to help observe parallels and outliers in your organization’s survey results.
- After you have your data, HSD Metrics will provide employee communication and feedback materials to assist you in implementing changes based on your discoveries.
- Take advantage of HSD Metrics’ action planning website and customized feedback approaches.
Take the next step.
ExitRight Employee Exit Interview FAQs
General
How do you suggest we use the data once you have it?
Over 80% of our clients report that if they are reviewing and distributing the data 1x per month that it creates the necessary action for change that results in lower turnover. We also provide you with our complimentary Action Planning Guide for proven actions you can take in order to help solve your retention problems.
Many of our clients discover that they lose a significant amount of employees within their first 30-90 days of employment. In order to create change, our clients use their ExitRight data and then pair that by using our new hire survey – StartOffRight – to measure the effectiveness of those changes to prevent possible recurring employee churn.
In order to better understand whether or not the implementations you’re putting in place are helping to solve your retention problems, we suggest you sync ExitRight with our new hire solution – StartOffRight for a more complete understanding of your employee engagement health.
What types of companies do you work with?
What are your methods of gathering exit interview information?
We offer respondents the ability to complete their interviews online or from any mobile device, which is our most efficient and cost-effective method. We also offer options for respondents to complete the interview by phone with a live interviewer or by paper for employees lacking email addresses.
Describe your capabilities for extending interviews in languages other than English and/or outside of the US
What is your average response rate for participation in interviews?
When our best practices are followed, participation rates average 65-70% when two or more methods of completion are used.
Interview Design
How is your employee exit interview typically designed?
How many questions are typically asked during the interview?
Do you have a database of standard questions?
We do offer customization of the questions, however, for best results and to make sure the industry benchmarks remain relevant, we recommend as little deviation from those standard questions as possible.
Are we able to draft our own list of questions or add to the questions your company provides?
As part of the setup, we will provide you with our survey that has been developed during our more than 30 years of learning alongside industry-leading thinkers in regards to retention and employee engagement.
We also know that you know your people may have other data sets that you need to match the exit data to so we allow for plenty of customization. The more customized your questions are then the less relevant the benchmark data could become, but we help you figure all of that out before implementation.
Interview and Survey Process
Is the interview/survey conducted while the employee is still employed? If not, once the employee has left, how long until the interview/survey is initiated/sent?
Once the exiting employee’s data file has been uploaded to our system, we generate a unique Participant ID# for each exiting employee. Once the ID has been set up in our system, we immediately begin sending email notifications to the exiting employee’s work and personal email addresses, if provided (upon the last day of employment, notifications are no longer sent to their work email addresses).
Email notifications will continue to be sent to the respondent’s personal email address every 3 days for 6 weeks, or until the interview has been completed.
Describe how and when the employee is notified of the interview/survey?
If the respondent’s contact information and demographics are manually entered into the portal by an administrator of the account, then the participant IDs and email notifications will be sent immediately to employees.
For employees whose information is sent to us in a term list data file, it usually takes up to 48 hours to generate a unique Participant ID. Once the IDs have been set up in our system, we begin sending email notifications to both work and personal email addresses, if that contact information is available.
What role does the manager have in the process to inform and notify the employee of the exit interview process?
Does the employer need to obtain a release from the employee to allow information to be shared?
What is the process for escalating critical information as it is discovered during the interview process?
For instance, if a respondent’s answer states that they witnessed any illegal/unethical behavior, you will be sent an email instantly so that you can take the necessary next steps as quickly as possible.
We give respondents the option to provide their name if they’d like to be contacted by HR, or we can make it mandatory to provide their name when issues are shared depending on the account preferences.
What data or information is required from our company and at what frequency?
We are typically sent a list of names to survey once or twice a month, depending on your organization’s rate of turnover.
Results / Data
How are the results of the exit interview summarized?
You have the ability to download all survey results in order to perform your own analysis and integrate the data into other systems.
We can also provide you with customized reports as well that can be saved and populated on your site.
Do you offer comparative benchmarking information with other similar companies or companies in your client base?
- Healthcare
- Banking/Financial
- Industrial/Manufacturing/Distribution
- Professional Services (recruiting, technology, software, security, research, biotech & pharmaceuticals, broadcasting/publishing, legal services, and management services)
- Real Estate/Property Management/Construction
- Retail/Hospitality
- Education
- Utilities/Energy
- Non Profit