Employee listening solutions
Whatever the size of the problem, the solution matches it.
Six fully supported listening solutions. We reach the employees your current tools can't and help you act on what they say.
Metrics HQ®·Enterprise platform
Service. Technology. Advisory. One team. One platform. One view
The only fully managed employee listening platform that reduces turnover by reaching the workforce your software can’t. We run the program. You make the decisions.
What makes us different
Live phone outreach. Nobody left out.
20–30% higher response rates than competitors — including frontline and non-desk workers your email surveys never touch.
Single source for every employee voice.
Every listening program connected. One lifecycle view.API-ready and shareable across your organization.
We build the risk profile. You act.
We identify the risk, map the implications, and give you a clear picture of what needs to change.
Dedicated Account Management Team and advisory through every debrief
We do not hand you a report and walk away. We stay until the numbers move.
Fully customizable. Live in 2 weeks.
No long-term contracts. No licensing fees. Built around your workforce, not a vendor playbook.
No commitment. 30 minutes. We’ll show you what a managed service program built for your workforce actually delivers.
Recognized by Everest Group as the first fully operational Integrated Employee Experience Management (IEXM) solution.
The solutions
Not ready for a holistic listening solution?
Start where the pain is. Each product targets a specific moment in the employee journey — and every one delivers the same high response rates, hands-on support, and actionable data you’d expect from HSD.
Your exiting employees know exactly why they left. They're just not going to tell their manager.
You're losing frontline workers and nobody can tell you why.
Most engagement surveys tell you something is wrong. SurveyRight tells you why.
You have a number. You don't have a next step
The fastest way to improve retention is to develop the people your employees work for every day.
Developing a leader today costs far less than replacing the team they lose tomorrow.
You spent 60 days recruiting them. Don't lose them in the first 90.
New hires leave before you know they're unhappy. By then, it's too late.
By the time they hand in their notice, the decision was made months ago.
You find out people are at risk the moment they resign.
Every solution. Fully managed. Live in 2 weeks.
Why 400+ Organizations Trust HSD Metrics
Software collects data. We deliver answers.
There is a difference between a tool that runs surveys and a partner that runs a program. Here is what that difference looks like in practice.
Software solution
You configure the survey. You hope employees fill it out.
HSD managed service
Program design to delivery We design, deploy, and manage the entire program for you. No configuration. No chasing responses.
Software solution
Email surveys. Average response rate 20% or less.
HSD managed service
Live phone outreach 65–75% response rates, including frontline and non-desk workers your email surveys never touch.
Software solution
A dashboard full of data. No one to help you interpret it.
HSD managed service
Dedicated Account Management and Advisory Team Through every debrief, every cycle, until something actually changes.
Software solution
Exit, engagement, and onboarding data in separate tools.
HSD managed service
One lifecycle view Every data source connected. Exit, onboarding, engagement, and stay — one unified picture.
Software solution
IT setup, implementation, and ongoing admin required.
HSD managed service
Minimal internal lift We handle the program end to end. Live in as little as 2 weeks from signed agreement
Software solution
You know what the problem is. You can't prove it to leadership.
HSD managed service
By role, manager, and location. Evidence that moves leadership off the fence.
Software solution
Annual contracts. Licensing fees. Renewal pressure.
HSD managed service
No long-term contracts. No licensing fees. Stay because it works. Not because you have to.
